Privacy Policy

Last Updated: December 10, 2025

1. Introduction and Scope

Vanilla Coffee Farm Lodge (“we,” “us,” or “our”) is dedicated to protecting the privacy of our guests. This policy explains how we collect, use, and safeguard your personal information when you use our website, booking services, or stay at the Lodge.

2. Information We Collect

We only collect data necessary for providing and improving our services. This data falls into the following categories:

2.1 Identity and Contact Data

• Details: Name, address, email address, phone number, and nationality.
• Check-in Requirement: Passport or government ID details, as mandated by local laws for guest registration.

2.2 Reservation and Transaction Data

• Booking Information: Arrival/departure dates, room preferences, co-traveler information, and dietary requirements.
• Payment Data: Billing address, and credit/debit card information (processed securely via our encrypted payment partners).

2.3 Technical and Security Data

• Website Data: IP address, browser type, and usage data (collected via cookies).
• On-Premise Security: Images or recordings from CCTV systems in public areas (reception, paths, car park) for safety and security purposes.

3. How We Use Your Information (Purpose)

Your information is used for specific, legitimate reasons:

• Service Delivery: To confirm your booking, manage payments, and fulfill specific requests like dietary needs or transfers.
• Communication: To send confirmations, pre-arrival guides, and respond to your inquiries.
• Legal Compliance: To meet mandatory local record-keeping requirements for hospitality businesses.
• Marketing: With your express consent, to send you news and offers related to Vanilla Coffee Farm Lodge, tours, and products.

4. Contact Information

For any questions or requests regarding this Privacy Policy or your personal data, please contact: